Privacy Policy

Privacy policy

At Zeya we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect certain information automatically, including your IP address, browser type, device information, and browsing behaviour.

When you make a purchase or contact us, we may collect personal information such as:

Name
Email address
Shipping and billing address
Payment details (processed securely via third-party providers)

How We Use Your Information

We use your information to:

Process and fulfil your order
Communicate with you about your purchase
Provide customer support
Improve our website, services, and user experience
Send marketing communications if you have opted in

We only collect information that is necessary to operate our business and deliver our services.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our website and fulfil orders, such as:

Payment processors
Shipping and logistics partners
Website hosting and analytics providers

These providers are required to protect your information and use it only for the purposes we specify.

We do not sell or rent your personal information.

Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about Zeya, new collections, or special offers. You can unsubscribe at any time by using the link in our emails or contacting us directly.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While no system is completely secure, we work with reputable platforms and providers to safeguard your data.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information where appropriate

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can choose to disable cookies through your browser settings, though this may affect site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page.